Refund Policy

Refund Policy

1. Returns and Refunds Royal Water International ("We" or "Our") is committed to providing high-quality water softeners and/or 5-stage reverse osmosis systems. If you are not completely satisfied with your purchase, we offer a refund or exchange under the following conditions:

2. Eligibility for Refund or Exchange

• You may request a refund or exchange within 90 days of the date of delivery.
• To be eligible, the product must be in the same condition as received.
• Returns or refunds are not available for custom or special orders.

3. Return Process

• To initiate a return or exchange, please contact our customer service team at RoyalWaterInternational@gmail.com or (956)227-7485
• Provide your order number and a detailed reason for the return or exchange request.
• Our team will guide you through the return process, including providing a return authorization number if necessary.

4. Refund or Exchange

• Once we inspect the returned product, we will notify you of the approval or rejection of your refund or exchange.
• If approved, refunds will be processed to the original method of payment. We will remove the system carefully once we provide you the refund.
• Refunds may take up to 14 business days to reflect in your account, depending on your payment provider.